adminAt SimplyInsured we are on a mission to eliminate fear in health insurance.
Health insurance is complicated, expensive, and really important – so it tends to create fear for most people; our goal is to reduce that fear as much as possible.
We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships including Intuit and Square, we’re growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital.
Job Summary:
In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance.
Must be available to work a PM shift from 10am – 6pm Mountain Standard Time Mon-Friday.
What you’ll do:
- Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options.
- Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance.
- In this role, you’ll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team’s front lines means you’ll have unique insight and access to our customer’s issues. You will be empowered to propose process and product solutions to improve our customer experience.
What you’ll bring:
- 1-2 years of experience in customer service or sales role
- Highly productive with good multitasking skills
- Passion for helping people – especially when it comes to their health
- Able to work in a high-volume contact center environment
- Familiarity working with support ticketing and/or support CRM software tools
- Fantastic oral and written communication skills
- Strong desire to help small businesses and their employees navigate health insurance questions
What we offer:
- Generous stock option packages
- Competitive compensation
- “Take what you need” time off plan
- 100% Medical, Dental, and Vision Insurance coverage
- FSA plan
- 401k
- A values-based culture that invests in employee success
Compensation:
The base salary range for this position is $15.00 per hour
Our Culture:
We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we’re driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. We strongly encourage you to apply if you’re interested; we’d love to learn how you can amplify our team with your unique experience!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
APPLY HERE
admin
33 comments
I am interested for the job role.
I am interested in the job but there is no option to apply for it
Hi, good day. Please I’m interested in this job position and I’m willing to join your team.
Hi Admin, the Application link isn’t available.
Hi, good day. Please I’m interested in this job position and I’m willing to join your team.
I am interested in the job and no link attached to properly apply, kindly review
Good morning, I’m interested in this position
Please how can one apply
I’m interested in this role. How do I apply?
Hello , good day
Please am so much interested in this job position and am willing to put in my best if am given the chance to prove my skills
Good morning
How do I apply? I have all the above mentioned skills and criteria
Help me on how to apply for it
Hello how do I apply, I am a good fit for this job with a proven track record in sales and customer support.
My name is Nkoyo Ating, I have worked as a Service Point Advisor For DHL which makes me a perfect fit for this job role, I have a great communication skill, an interpersonal relationship skill which has helped me thrive in this field.
Thank You, I will be glad if my application meets your kind consideration.
nkoyoating02@gmail.com
Please am interested in this job how do I apply
Hello Admin,
I am a good fit for this role but I can’t find the apply button, please can you help
Where do I apply?
Dear Ma/sir
I wish to apply for the role of virtual assistant, I promise to give my best in serving and upholding the value’s of the company if am employed. I’ll endure to be diligent and hardworking,
Please how do we apply?
Good day,I’m interested in this job please and I’d love the opportunity to work with you
Dear Ma/Sir
I wish to apply for the role of Customer support representative, I promise to give my best and uphold values of the company if I am giving the opportunity.
Hi, please assist with the apply button
SimplyInsured, I am interested in joining your team, so lot of people can have more reason to have health insurance because it is the best option
I am ready and fit to work for this position
With my experience as a Customer Support representative, I believe I can do well in this role.
Greetings Hiring Manager,
I’m writing to apply for the position of a customer support representative you recently posted.
I believe my skills and background make me a good fit for this role and I’d love the opportunity to be part of your team.
Thank you.
Good day please there is no application link to this job offer.
How do I apply please
Click on the Apply Here at the bottom of the page to apply
Good day hiring manager,
I wish to declare my interest in the customer support representative role.
Hi, it’s nice to connect with you.With my years of experience in sales, customer support, and hands-on experience using Zendesk, Freshdesk, and HubSpot, I’ve learned how to keep customers happy and issues resolved quickly. I love helping people solve their challenges, which is why SimplyInsured’s mission really connects with me. I’d be happy to bring my empathy, communication skills, and drive to your support team!
H,i I’m interested in this job I can do it.
Interested
Good day Admin
Please I’m interested in the customer representative role.