Customer Support Representative at First Source, Remote

Full job description

Are you an experienced title & escrow professional who loves helping clients and solving complex issues? FirstSource Title is hiring a Customer Support Representative to be the trusted first point of contact for consumers and lenders throughout their title insurance and settlement transactions. You’ll pair deep file knowledge with white-glove service—turning questions into clear next steps and clients into raving fans.

As a Customer Support Representative, you’ll handle inbound calls and emails from consumers and lenders, offering solutions with professionalism and care. Unlike general customer support roles, this position requires strong title and escrow expertise—you’ll review files, address detailed questions, and support the settlement process from start to finish. The ideal candidate is self-driven, detail-oriented, and motivated to deliver exceptional service while meeting individual and team goals.

Compensation:

• Base Salary Range: $45,000 – $55,000
• 401(k): 5% company match
• Benefits: Full package included
• 15 days PTO

This is a full-time remote position.Compensation:

$45,000 – $55,000Responsibilities:

• Serve as the first point of contact for consumers and lenders, providing knowledgeable support on title insurance and settlement services.
• Review, interpret, and understand title and escrow files.
• Respond promptly to customer needs, actively listening and offering effective solutions.
• De-escalate concerns with professionalism and negotiation skills.
• Navigate multiple systems while accurately documenting details.
• Manage multiple email inboxes and handle a high volume of calls and emails with efficiency.
• Escalate complex issues to the appropriate manager or department as needed.
• Maintain confidentiality and handle sensitive information with care.
• Consistently deliver white-glove service that builds trust and creates raving fans.

Qualifications:

• Prior experience in title and escrow is required—deep knowledge of settlement services processes is essential.
• Strong critical thinking and problem-solving skills.
• Highly detail-oriented with excellent organizational abilities.
• Customer-focused, courteous, and professional in every interaction.
• Thrives in a fast-paced, high-volume environment while maintaining accuracy.
• Strong verbal communication, active listening, and telephone etiquette.
• Clear, professional written communication skills.
• Self-motivated, dependable, and reliable.

About Company

Since 2004, FirstSource Title Agency has been dedicated to providing an exceptional closing experience for individuals refinancing, selling, or purchasing new homes. We combine speed and accuracy with a personal touch, ensuring every transaction receives the attention it deserves. When you join our team, you’re not just taking on a role — you’re becoming part of a company that values excellence, teamwork, and service. Together, we make the closing process seamless and stress-free for clients.

APPLY HERE