Online Assistant Remote Job

About the Role
We are looking for a motivated and detail-oriented Online Assistant to join our team. This is a varied role that covers order processing, customer service, and managing our online shopping and marketplace presence. It’s a fantastic opportunity for someone eager to learn and grow, with potential for progression within the business and expansion into social media and digital marketing responsibilities.

Key Responsibilities

Order Processing

• Picking, packing, and preparing orders for dispatch.
• Liaising with couriers to arrange collections and deliveries.
• Booking couriers and ensuring timely dispatch of orders.
• Keeping customers informed about their deliveries when needed.

Customer Support

• Handling enquiries via telephone and email in a professional, friendly manner.
• Resolving issues promptly to maintain excellent customer satisfaction.

Online Shop Management

• Overseeing platforms such as eBay and Amazon.
• Ensuring product listings are kept up to date.
• Adding new products, descriptions, and images when required.

Future Growth Opportunities

• Supporting social media management (Facebook, Instagram, TikTok, etc.).
• Assisting with digital marketing campaigns and promotions.

Skills & Experience

• Strong attention to detail and organisational skills.
• Excellent written and verbal communication.
• Ability to multitask and manage time effectively.
• Confident using computers and online platforms.

What We Offer

• A supportive and friendly working environment.
• Opportunities for career progression in social media and digital marketing.
• Training provided for the right candidate.

Job Types: Full-time, Permanent

Pay: £27,600.00 per year

Benefits:

• Company events
• Health & wellbeing programme

Work Location: In person

Apply Now