Entry-Level Customer Support Representative Job at IM (Remote)

Full job description

Job Summary
We are seeking a motivated and detail-oriented Virtual Customer Support Representative (Entry Level) to join our dynamic team. This role involves providing exceptional customer service through various communication channels, assisting clients with inquiries, and ensuring a positive experience. The ideal candidate will have strong communication skills, proficiency with computer applications, and a passion for helping others. This position offers an excellent opportunity to develop your skills in customer support and client services within a supportive environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat platforms
• Assist clients with product or service questions, troubleshooting issues, and resolving complaints effectively
• Manage data entry tasks accurately to update customer records and support documentation
• Conduct outbound calling when necessary to follow up on customer requests or gather feedback
• Maintain excellent phone etiquette and communication skills to ensure a positive customer experience
• Collaborate with team members to resolve complex issues and improve service delivery
• Utilize Microsoft Office tools and other software applications to document interactions and manage customer information
• Support sales initiatives by identifying opportunities for upselling or cross-selling products/services when appropriate

Requirements

• Strong communication skills in English; bilingual abilities are a plus, especially in additional languages such as Spanish or French
• Previous experience in call center environments or customer support roles is preferred but not required
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer skills
• Ability to handle cash transactions or data entry tasks accurately (nice-to-have)
• Excellent phone etiquette and active listening skills
• Strong analysis skills to assess customer needs and provide appropriate solutions
• Ability to work independently in a virtual setting with reliable internet access
• Demonstrated ability to manage multiple tasks efficiently while maintaining professionalism and attention to detail

Job Type: Full-time

Pay: $97,428.92 – $157,118.70 per year

Benefits:

• Flexible schedule
• Work from home

Work Location: Remote

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