Live Support Associate Remote Job at Magna International

Join Eagle Bend Manufacturing as a Live Support Associate and become an essential part of our customer service team. You will handle customer inquiries, provide real-time assistance, and ensure a seamless experience for our clients.

Responsibilities:

• Respond to customer queries in a timely and accurate manner.
• Assist customers with product-related issues and provide effective solutions.
• Collaborate with other departments to escalate and resolve complex issues.
• Maintain detailed records of customer interactions and feedback.
• Monitor and manage live support channels to ensure availability.
• Identify potential areas for service improvement and report to management.

Requirements:

• Excellent communication skills, both written and verbal.
• Proficiency in using live chat and support software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Flexibility to work different shifts, including weekends and holidays.

APPLY HERE