adminFull job description
About Us
Scott Jenkins Water Softeners is a long-established, family-run business specialising in domestic water softener installations, servicing, and filtration systems. We are preparing for the next stage of growth and are looking for a highly capable, organised freelancer to help streamline our operations, improve our systems, and support the day-to-day running of the office.
The Role
You will work alongside our full-time office administrator and the owner. Your main focus will be to bring structure and efficiency to the business:
- turning messy processes into clear workflows
- creating templates and documents
- supporting scheduling and communication
- using AI tools (ChatGPT or similar) to speed up admin and content creation
This is a long-term, part-time freelance opportunity for someone who enjoys improving how a small business runs.
Key Responsibilities
- Streamline and document scheduling and workflow processes
- Create and maintain reusable email templates for common customer situations
- Assist with quotes, follow-ups, and customer communication
- Use AI tools to:
- draft emails and letters
- create templates, FAQs, and guides
- summarise information and build processes
- Oversee basic Google Ads tasks and liaise with external providers where needed
- Support light marketing/admin work (simple website updates, simple documents, PDFs etc)
- Organise digital files, job sheets, and admin systems
- Prepare simple reports and track jobs, enquiries, and outcomes
- Liaise with engineers, customers, and suppliers when required
- Support the rollout of new systems and additional installers as the business grows
Requirements
- Strong organisational skills and a process-focused mindset
- Excellent written and verbal communication in clear, natural English
- Confident and regular user of AI tools (ChatGPT or similar) for:
- creating templates
- speeding up admin
- writing and refining communications
- building documents and processes
- Good general digital skills (email, spreadsheets, cloud documents, basic design tools such as Canva)
- Experience in any of the following:
- office management
- operations/coordination
- VA/PA work
- admin support in a small business
- Able to work independently and proactively, not just wait for instructions
- UK-based (preferred) and available 2–3 days per week
- Self-employed and able to invoice monthly
Who This Will Suit
This role is ideal for a freelance VA, PA, operations assistant, or office manager who:
- enjoys creating order from chaos
- likes improving systems and processes
- uses AI tools as a natural part of their daily work
- wants regular part-time work with a growing, down-to-earth small business
How to Apply
Please send:
- a short introduction or CV
- your freelance hourly or day rate
- your typical weekly availability
- a brief example (3–5 sentences) of how you have used AI (e.g. ChatGPT) to improve or speed up your work
Job Type: Part-time
Pay: Up to $200.00 per day
Work Location: Remote
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