Customer Service Job in London (Succeessify) -Remote

Full job description

Job Summary
We are seeking a dedicated Customer Service Representative to join our team. This role involves engaging with customers via various communication channels, providing exceptional service, and supporting the organisation’s reputation for excellence. The ideal candidate will possess strong communication skills, be multilingual with proficiency in both Spanish and English, and demonstrate a proactive approach to problem-solving. This position offers an excellent opportunity for individuals eager to develop their customer service expertise within a dynamic environment.

Duties

• Respond promptly and professionally to customer enquiries via phone, email, or chat.
• Accurately input and update customer information using data entry systems.
• Provide detailed product or service information, assisting customers in making informed decisions.
• Upsell relevant products or services to maximise customer satisfaction and sales opportunities.
• Maintain clear and courteous phone etiquette, ensuring positive interactions at all times.
• Analyse customer feedback and queries to identify trends and areas for improvement.
• Collaborate with team members to resolve complex issues efficiently.
• Document all interactions thoroughly within the organisation’s CRM system.
• Support multilingual customers by communicating fluently in both Spanish and English.

Experience

• Previous experience in a customer service role is preferred but not essential; training will be provided.
• Proficiency in data entry with high attention to detail.
• Bilingual skills in Spanish and English are highly desirable, with excellent communication skills in both languages.
• Strong phone etiquette and professional communication abilities are essential.
• Demonstrated analysis skills to interpret customer feedback effectively.
• Experience or familiarity with upselling techniques is advantageous but not mandatory. This position is paid and suitable for individuals committed to delivering outstanding customer experiences while developing their professional skills within a supportive team environment.

Job Types: Full-time, Part-time

Pay: £24,420.00-£46,240.45 per year

Benefits:

• Employee discount
• Language training provided
• Referral programme
• Relocation assistance
• Work from home

Work Location: In person

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