Remote Customer Support Agent (Call Center & eCommerce Experience Required) – Hands Working Virtually, Inc

Full job description

About Us

We are Hands Working Virtually, a Business Process Outsourcing (BPO) company providing scalable customer support, back-office, and operational services across multiple industries, including:

• eCommerce & Direct-to-Consumer (DTC) brands
• Healthcare & Non-Emergency Medical Transportation (NEMT)
• Professional services
• Logistics & fulfillment
• Startups and growing enterprises

As a BPO, we operate as an extension of our clients’ teams—delivering reliable, compliant, and high-quality support across a variety of customer touchpoints.

Role Overview

We are actively accepting applications as we scale and build our remote talent pool to support both current and upcoming client programs.

We are seeking experienced Remote Customer Support Agents who are available for omnichannel support, including phone, email, chat, and ticket-based systems.

Please note:

• Not all roles are eCommerce-focused
• Some assignments will involve general customer support, appointment scheduling, account inquiries, or service-related support depending on the client program

Flexibility and the ability to adapt across industries and support channels are essential for success in this role.

This is not an entry-level position. Prior experience in structured call center or customer support environments is required.

Key Responsibilities

• Provide professional omnichannel customer support (phone, email, chat, tickets)
• Handle inbound and outbound calls as required by the program
• Support customers with:
• General customer service inquiries
• Account or service-related questions
• Appointment scheduling or follow-ups
• eCommerce-related support when applicable (orders, shipping, returns, refunds)
• Accurately document interactions in CRM or helpdesk platforms
• Follow client-specific SOPs, scripts, and escalation paths
• Meet quality assurance, productivity, and compliance standards
• Represent client brands with professionalism and consistency

Required Qualifications

• 2+ years of call center or remote customer support experience
• Availability to support multiple channels (phone, email, chat, tickets)
• Strong verbal and written English communication skills
• Comfortable handling live calls and multitasking across platforms
• Experience using CRM or helpdesk tools (Zendesk, Freshdesk, Gorgias, etc.)
• Reliable internet connection and professional home office setup
• Ability to follow structured workflows and adapt to different industries

Preferred Qualifications

• Experience working with a BPO or outsourcing company or similar experience
• Experience supporting U.S.-based customers
• Familiarity with eCommerce platforms (Shopify, Amazon, Walmart, etc.,)
• Experience with scheduling, intake, or service-based support programs

Application Requirement – Mandatory

To be considered, all applicants must submit a 30–60 second voice audio introduction that includes:

• Your name
• Your location
• A brief summary of your call center and customer support experience
• Your comfort level with omnichannel support and live calls

This audio allows us to evaluate communication clarity, tone, and professionalism—key requirements for client-facing roles.

Applications without a voice audio submission will not be reviewed.

What to Expect

• Applications will be reviewed and qualified candidates added to our remote talent pool
• Candidates may be contacted immediately or as new client programs launch
• Role assignments will vary by client, channel requirements, and availability

How to Apply

Please submit:

• Your resume
• Your 30–60 second voice audio introduction

We appreciate your interest in joining our growing remote team.

• Demonstrated ability to handle multiple tasks efficiently in a remote setting
• Strong analysis skills to interpret customer needs and provide effective solutions
• Outbound calling experience is desirable but not mandatory
• Ability to maintain professionalism with clients over the phone while adhering to call etiquette standards

This role offers an engaging environment for individuals committed to delivering top-tier customer service while working remotely.

Job Types: Full-time, Part-time

Pay: $18.00 – $20.00 per hour

Expected hours: 5 – 40 per week

Benefits:

• On-the-job training
• Work from home

Work Location: Remote

APPLY HERE