Virtual Medical Receptionist Job (Aquino Integrative Internal Medicine)

Full job description

AII Medicine is seeking a reliable and professional Virtual Medical Receptionist to manage incoming phone calls and support our patient-facing operations. This role is ideal for someone who is organized, customer-focused, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities

• Answer and manage incoming phone calls in a courteous, professional, and timely manner
• Schedule, confirm, and reschedule patient appointments
• Verify patient information and accurately document interactions
• Route calls appropriately to clinical or administrative staff
• Provide general information about services, office procedures, and next steps
• Maintain patient confidentiality and comply with HIPAA regulations
• Support smooth day-to-day communication between patients and the care team

Required Qualifications

• Previous experience in a medical office, call center, or customer service role
• Excellent verbal communication and phone etiquette
• Strong organizational skills and attention to detail
• Ability to multitask, prioritize calls, and work independently in a virtual setting
• Reliable internet connection and a quiet, professional work environment

Preferred (Bonus) Qualifications

• Experience using Tebra (formerly Kareo) EHR
• Background in customer service training or onboarding new staff
• Familiarity with medical terminology and appointment workflows

What We Offer

• Fully remote position
• Supportive and collaborative team environment
• Opportunity to work with a growing medical practice
• Competitive compensation based on experience

Job Type: Full-time

Pay: $10.00 – $15.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Work Location: Remote

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