adminFull job description
Job Title: Customer Service and Sales Administrator
Location: Office-based at our Macclesfield site.
Position Summary:
We are looking for a dynamic and detail-oriented Customer Service Advisor to support our B2C and B2B sales activities, while also managing and maintaining our supplier database. This hybrid role requires excellent communication skills, a customer-first mindset, and strong organizational abilities. You will play a vital role in ensuring smooth customer interactions, accurate order processing, and up-to-date supplier information to support business operations.
Key Responsibilities:
Customer Service – B2C & B2B Sales Support:
- Act as the first point of contact for both individual (B2C) and business (B2B) customers through phone, email, and live chat.
- Handle inquiries, complaints, and support requests with professionalism and efficiency.
- Process orders accurately via internal systems (CRM, ERP), and coordinate order fulfilment with relevant departments.
- Provide product information, availability, pricing, and order status updates to customers.
- Support the sales team by preparing quotes, assisting with account management, and following up on leads.
- Identify and escalate recurring customer issues and suggest process improvements where applicable.
- Ensure a positive customer experience at every touchpoint, driving customer satisfaction and loyalty.
Supplier Database Management:
- Maintain and update supplier records to ensure accurate and current information.
- Support the onboarding process for new suppliers, ensuring all required documentation and compliance data are collected.
- Monitor supplier performance data and ensure timely updates of contact details, certifications, and agreements.
- Liaise with the Procurement and Finance teams to resolve data discrepancies or supplier-related issues.
- Run regular audits of the supplier database to ensure data quality and integrity.
- Assist with generating supplier-related reports for internal use.
Required Skills & Qualifications:
- Experience in a customer service or sales support role, preferably in both B2C and B2B settings.
- Strong written and verbal communication skills.
- High attention to detail and accuracy, especially with data entry and order processing.
- Proficient in Microsoft Office, especially Excel and Outlook; experience with CRM/ERP systems is a plus (e.g., Salesforce, NetSuite, SAP).
- Strong multitasking and organizational skills, with the ability to manage competing priorities.
- Customer-focused mindset with problem-solving abilities and a proactive attitude.
Preferred Qualifications:
- Previous experience managing supplier records or working with procurement teams.
- Familiarity with eCommerce platforms, order management systems, or retail/customer sales environments.
- Knowledge of compliance and data protection regulations relevant to customer and supplier data.
What We Offer:
- Competitive salary and benefits package.
- Supportive and collaborative team environment.
- Training and development opportunities.
- Flexible work arrangements (e.g., hybrid working may be available).
- Opportunity to contribute to both customer satisfaction and operational excellence
Job Type: Full-time
Pay: From £24,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Sick pay
- Transport links
- Work from home
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
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