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Full job description
Overview
Join our dynamic team as a Customer Service Representative, where your enthusiasm and communication skills will drive exceptional client experiences. In this role, you will serve as the frontline ambassador for our company, providing friendly, efficient support to diverse customers across multiple channels. Your multilingual abilities and passion for helping others will be key in creating positive interactions that foster loyalty and satisfaction. This paid position offers an exciting opportunity to develop your sales and customer support expertise within a vibrant, fast-paced environment.
Responsibilities
- Engage with customers via phone, email, and chat to address inquiries, resolve issues, and provide product or service information.
- Assist clients with account management, including data entry and updating personal information accurately in our systems.
- Handle outbound calling campaigns to follow up on customer requests, gather feedback, or promote new products and services.
- Demonstrate excellent phone etiquette and communication skills to ensure clear, professional interactions at all times.
- Support sales initiatives by identifying customer needs and recommending appropriate solutions to enhance their experience.
- Manage cash handling responsibilities when processing payments or refunds efficiently and securely.
- Maintain detailed records of customer interactions, transactions, and feedback to support continuous improvement efforts.
Experience
- Previous call center experience or customer support roles is highly desirable.
- Proven ability to communicate effectively in multiple languages; bilingual proficiency is a strong plus.
- Familiarity with Microsoft Office applications such as Word and Excel, along with solid computer skills.
- Experience with data entry, typing accuracy, and analysis skills to manage customer information precisely.
- Knowledge of outbound calling techniques and call center operations enhances your effectiveness in this role.
- Strong interpersonal skills combined with excellent phone etiquette ensure positive customer engagements.
- Ability to handle cash transactions responsibly while maintaining confidentiality and accuracy. Embark on a rewarding journey where your proactive attitude and dedication make a real difference! We are committed to supporting your growth through comprehensive training and ongoing development opportunities—empowering you to excel as a vital member of our team.
Job Types: Full-time, Permanent
Pay: £26,650.00-£30,000.00 per year
Benefits:
- Company pension
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
Work Location: In person
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