adminRequirements
Minimum of 2 years CSR experience and 1 year Hubspot Experience
Software/platforms required: Shopify, HubSpot, FareHarbor G-suite and Slack
Shopify Proficiency: Proven experience navigating Shopify to look up orders, check fulfillment status, and process basic retail adjustments.
CRM & Booking Tools: Previous use of HubSpot for ticket management and FareHarbor (or similar platforms like Peek/Xola) for scheduling and ticketing.
Google Workspace (G-Suite): Experience using Google tools in a professional setting for internal documentation and data tracking.
Remote Collaboration: Experience working in a remote team using Slack for real-time internal communication and escalations.
Responsibilities
Job Title: Customer Service Agent (Email)
Role Summary: Manage digital customer inquiries for Bonsai Bar primarily via Email. You will act as the bridge between online customers and the physical Retail Team, ensuring logistical issues are resolved or escalated correctly via Slack.
Key Responsibilities:
Order Support: Check orders in Shopify and provide real time track for orders
Ticketing & Bookings: Utilize FareHarbor to manage ticketing processes and customer reservations.
Technical Guidance: Answer plant care and product questions using the website “”Care Card”” and FAQs as a resource.
Resolution Management: Process appointment cancellations and issue discount codes for re-bookings or retail items.
Team Coordination: Identify damaged or wrong orders and coordinate replacements with the Retail Team.
Internal Escalation: Use Slack to clarify specific scenarios regarding retail items and merch cancellations.
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
🌟 Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
📋 When you join LTVplus Your Mission will be to:
- Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs – because every day is a new adventure!
🖥️ Tech Checklist – Gotta Have It!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
admin