Data Entry Officer at CitizenGo

Role: Junior Data Entry Officer

Salary: $2500 – $3500 per month

Location: Remote

Job Type: Full-time

We’re looking for a reliable, detail-focused, and mission-driven Junior Data Entry Officer. In this role, you’ll be at the heart of our donor operations, ensuring that donations are processed accurately and that donors receive timely and professional support. Your work will directly strengthen trust with our supporters and keep our fundraising operations running smoothly.

This is a great opportunity for someone who is organized, eager to learn, and motivated to grow in the areas of Salesforce, fundraising operations, and donor relations—all while contributing to CitizenGO’s mission of defending life, family, and freedom.

About the Role

The Junior Data Entry Officer reports to the Manager of Fundraising Ops and supports the Fundraising Ops team by maintaining accurate donor records and managing communications with donors. You will focus on front-end tasks such as processing donations, uploading coupons, and responding to donor inquiries. By keeping Salesforce data aligned across payment platforms and ensuring every donor feels supported, you will play a key role in the success of CitizenGO’s fundraising work.

Why Join CitizenGO?

At CitizenGO, you will be part of a dynamic, mission-driven team committed to creating real change. Here are the top 10 reasons why working with us is a unique and rewarding experience: 

1. Make an Impact: Your work will directly contribute to defending life, family, and freedom on a global scale.
2. We’re Winning: You will join a successful team! Our campaigning works, and we’re changing politics and policies across the world. Check out some of our recent victories here. 
3. Bold Tactics: From petitions to street rallies, we employ bold, effective strategies to win.
4. Independent Strategy: Our actions are driven by our members, not large funders, ensuring we prioritize what’s best for the world.
5. Fearless in the Face of Opposition: We thrive in challenging environments, fearlessly facing off against powerful adversaries without backing down.
6. Inspiring Teammates: You will work alongside helpful, kind, motivated, and talented individuals who share your values.
7. Remote Flexibility: You will enjoy the freedom to work from anywhere, eliminating commutes and allowing you the flexibility to travel and live on your terms.
8. Flexible Hours: You will benefit from adaptable work hours, ensuring you can be there for others and manage your day as you see fit.
9. Connected Community: Though fully remote, our team fosters a strong sense of camaraderie.
10. Results-Focused Culture: We prioritize efficiency and impact, ensuring a balanced work-life dynamic.

What You’ll Do

• You will upload response coupons into Salesforce.
• You will manually upload bank transfers into Salesforce.
• You will handle incoming emails from the Fundraising Ops mailbox in HelpScout.
• You will contact donors via HelpScout (email) and, when required, through phone or WhatsApp.
• You will manage donation operations across payment platforms (Stripe, GoCardless, PayPal, PayU) and ensure accurate records in Salesforce.
• You will monitor donation data to identify missing or inconsistent information and escalate issues when necessary.
• You will support the Fundraising Ops team with administrative donor management tasks.
• You will collaborate with team members to improve processes and maintain data integrity.
• You will ensure donor data handling complies with privacy and data security regulations.
• You will develop skills in Salesforce workflows and fundraising data management under supervision.
  

Who you are

• You have a demonstrated commitment to defending life, family, and freedom.
• You have basic knowledge of CRM systems and data management.
• You are comfortable with new technologies and digital tools.
• You are familiar with Google Workspace (Docs, Sheets, Drive, etc.).
• You understand and are comfortable with Project Management Software (e.g., Asana).
• You are results-oriented and can stay on a timeline while ensuring accuracy.
• You are quick to learn new software tools.
• You have good strategic, creative, and innovative thinking skills.
• You have excellent written and oral communication skills.
• You are professional, self-motivated, efficient, and able to deliver results on short timelines.
• You are a strong team player, comfortable in a highly collaborative and hierarchical team culture.
• You can adjust quickly to changing conditions and requirements.
• You have at least a B2-level proficiency in English. (Duolingo English Test required for non-natives, minimum score of 100). Other languages are a plus.

Benefits 

• Work from anywhere – Enjoy the flexibility of remote work.
• Flexible hours – Manage your own schedule.
• 24 vacation days per year plus local public holidays.
• Tuition reimbursement – Up to €500 per year for professional development.
• Language courses – Monthly allowance for English or Spanish iTalki lessons ($120 monthly).
• One free book per month – Up to €30 each.
• Home office setup allowance – €500 every two years to optimize your workspace.
• Coworking membership support – Up to €200 per month.
• Access to cutting-edge AI tools – Sora, ChatGPT, Grammarly, Fluently AI, and more! 
• Annual retreats and networking events – Team meetups, retreats, and networking events throughout the year.

How to Apply

Click the Apply for this job button, fill out the application, and include your resume. Successful candidates will proceed through the following steps:

1. First interview with PeopleOps
2. Technical interview with the Fundraising Ops Manager
4. Third interview with the Director of Outreach
5. Duolingo English test for non-native English speakers
6. Offer extended to the selected candidate.

Recruitment Process Timeline

The hiring process typically takes 2 to 8 weeks from first interview to final decision. Timelines may vary depending on the role’s level and complexity.

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