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About the Role
We are looking for a motivated and detail-oriented Online Assistant to join our team. This is a varied role that covers order processing, customer service, and managing our online shopping and marketplace presence. It’s a fantastic opportunity for someone eager to learn and grow, with potential for progression within the business and expansion into social media and digital marketing responsibilities.
Key Responsibilities
Order Processing
- Picking, packing, and preparing orders for dispatch.
- Liaising with couriers to arrange collections and deliveries.
- Booking couriers and ensuring timely dispatch of orders.
- Keeping customers informed about their deliveries when needed.
Customer Support
- Handling enquiries via telephone and email in a professional, friendly manner.
- Resolving issues promptly to maintain excellent customer satisfaction.
Online Shop Management
- Overseeing platforms such as eBay and Amazon.
- Ensuring product listings are kept up to date.
- Adding new products, descriptions, and images when required.
Future Growth Opportunities
- Supporting social media management (Facebook, Instagram, TikTok, etc.).
- Assisting with digital marketing campaigns and promotions.
Skills & Experience
- Strong attention to detail and organisational skills.
- Excellent written and verbal communication.
- Ability to multitask and manage time effectively.
- Confident using computers and online platforms.
What We Offer
- A supportive and friendly working environment.
- Opportunities for career progression in social media and digital marketing.
- Training provided for the right candidate.
Job Types: Full-time, Permanent
Pay: £27,600.00 per year
Benefits:
- Company events
- Health & wellbeing programme
Work Location: In person
Apply Now
admin@onlinegoacads.com
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