Online Chat Representative Job (Hawaii Best Loans)

Full job description

Hawaii Best Loans is seeking an enthusiastic and dedicated Online Chat Representative to join our vibrant team. As a leading provider of financial solutions in Hawaii, we are committed to delivering exceptional customer service to our clients. The Online Chat Representative will be the first point of contact for customers seeking assistance via our online chat platform. This role is crucial for fostering customer relationships and ensuring their inquiries are handled promptly and effectively. You will utilize your strong communication skills to engage with customers, understand their needs, and guide them through our services. The ideal candidate will be someone who thrives in a fast-paced environment and has a passion for helping others achieve their financial goals. In addition to managing customer queries, you will work collaboratively with various departments to resolve issues and provide feedback for continuous improvement in our service offerings. If you have a knack for problem-solving and want to be part of a dynamic team that makes a difference in the lives of individuals and families in our community, we would love to hear from you. Join us at Hawaii Best Loans, where your expertise can shine and contribute to our mission of providing the best financial solutions.

Responsibilities

• Engage with customers via online chat to address inquiries and provide support.
• Assist customers in understanding our loan products and services.
• Resolve customer issues efficiently, escalating as necessary to appropriate departments.
• Maintain accurate records of customer interactions and transactions in our system.
• Provide timely and accurate information on loan status and processes.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Identify opportunities for upselling or cross-selling financial products while adhering to compliance standards.

Requirements

• High school diploma or equivalent; further education or certifications in customer service is a plus.
• Proven experience in a customer service role, preferably in an online setting.
• Excellent written communication skills with a focus on clarity and professionalism.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with CRM systems and online chat tools.
• A passion for helping customers and a commitment to delivering exceptional service.

Benefits

• Private Health Insurance
• Work From Home
• Training & Development
• Performance Bonus

APPLY HERE