Remote customer service assistant

Full job description

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role requires the ability to handle inquiries, resolve issues, and ensure a positive experience for our clients. Multilingual candidates are highly encouraged to apply, as we value diverse communication skills in our customer interactions.

Duties

• Provide outstanding customer service through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding products and services, ensuring accurate information is provided.
• Handle outbound calling to follow up on customer inquiries and gather feedback.
• Maintain detailed records of customer interactions and transactions using data entry skills.
• Utilize Microsoft Office applications to document communications and generate reports.
• Demonstrate effective phone etiquette while managing multiple calls in a fast-paced environment.
• Collaborate with team members to improve client services and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements based on insights gathered during interactions.
• Process cash handling transactions accurately when required.

Experience

• Previous experience in a call center or customer service role is preferred.
• Bilingual or multilingual abilities are a significant advantage, particularly in English and other languages.
• Strong computer skills with proficiency in Microsoft Office applications.
• Excellent typing skills with attention to detail for accurate data entry.
• Proven ability to communicate effectively with clients, showcasing strong analysis skills to address their needs efficiently.
• Experience in sales or client services is a plus, enhancing the ability to promote products effectively. Join us as we strive to deliver exceptional service and support to our valued customers!

Job Type: Temporary

Pay: $15.00 – $16.00 per hour

Benefits:

• Work from home

Work Location: Remote

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