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About Us
Signs and Mirrors is a fast-growing design and fabrication brand creating premium stainless-steel, acrylic, and mirrored signage for high-end retail stores, cafés, pilates studios, medspas, and hospitality brands. We move quickly, care deeply about quality, and deliver a white-glove customer experience.
Role Overview
We’re looking for a highly organized Virtual Assistant & Customer Experience Specialist to support daily customer communication, order management, and general operations. You’ll help customers through the full process—from inquiry to delivery—and ensure every project runs smoothly.
Responsibilities
- Respond to customer inquiries via Gorgias, email, Shopify inbox, and social channels
- Assist customers with quotes, product questions, and customization details
- Manage order timelines, artwork approvals, and production updates
- Coordinate with manufacturers and fulfillment partners
- Organize files, maintain checklists, and support administrative tasks
- Troubleshoot shipping or order issues with empathy and ownership
What We’re Looking For
- Strong written communication
- Highly organized and detail-oriented
- Experience in customer service, e-commerce, or virtual assistant roles
- Tech-savvy (Shopify, Google Drive, etc.)
- Able to work quickly and respond same-day to customers
Nice to Have
- Experience with premium or design-focused brands
- Familiarity with signage, printing, or basic design tools (e.g., Canva)
Schedule & Pay
- 10–25 hours/week, remote, with potential to grow
- Competitive hourly rate based on experience
To Apply
Send a short intro about yourself and why you’re interested in the role and your resume to sub@signsandmirrors.com to apply.
We will not review resumes on Indeed.
Pay: $8.00 – $12.50 per hour
Application Question(s):
- List how many years of experience you have in the following technologies: Shopify, Gorgias, Canva, Adobe Illustrator. Be honest.
- Tell me your strength and weakness. Be Honest.
Work Location: Remote
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