adminRole: Virtual Assistant
Pay: $15.62 – $16.50 per hour
Job Type: Part-time
Expected hours: 15 – 30 per week
Work Location: Remote
We are looking for a reliable and professional Virtual Assistant to be the voice of our restaurant and event venue. This role includes answering phones, managing reservations, providing event information, and handling guest relations. You will also be responsible for responding to online reviews, following up with customers who had negative experiences, and ensuring every guest feels valued.
Responsibilities:
- Answer calls promptly (including off-hours) and return all voicemails same day
- Manage reservations and event inquiries (bookings, changes, confirmations)
- Provide accurate info on menus, promotions, and event packages
- Respond to all online reviews within 4 hours, 7 days a week
- Call guests who had negative experiences to resolve concerns
- Share nightly recap of reservations, issues, and feedback with management
Requirements:
- Prior hospitality, guest relations, or customer service experience
- Excellent phone etiquette and written communication skills
- Strong conflict-resolution and problem-solving abilities
- Highly organized, detail-oriented, and dependable
- Must be available evenings, weekends, and off-hours (7 days/week)
This is a remote role with flexible hours but requires consistent availability. Competitive pay based on experience.
Job Type: Part-time
Pay: $15.62 – $16.50 per hour
Expected hours: 15 – 30 per week
Work Location: Remote
APPLY HERE
admin
admin@onlinegoacads.com