Full job description

Location

Datchet: Office

Hours & Pattern

40 Hours: 11:00 – 23:00 -9 hr flexi shifts

DEPARTMENT

Switchboard

SALARY

Starts at £26,210 plus Out of Hours allowance.

What Will You Be Doing

Do you like to help others when they need assistance? Enjoy problem solving and finding solutions under pressure? Do you have a polite and professional telephone manner?

ComXo is the leading UK provider of global switchboard support services, who are looking to recruit a talented and enthusiastic individual to join the team!

This role requires the Virtual Personal Assistant to conduct themselves in accordance with the company’s 4P’s values (Politeness, Professionalism, Personality and Proficiency) at all times to internal and external stakeholders.

Please note that all applicants must be UK residents.

Your Main Responsibilities

• Greeting and navigating inbound calls from our ‘virtual switchboard environment’.
• Speak in a clear, polite, and friendly manner.
• Respond to inbound emails in accordance with requirements of the customer.
• Use a bespoke system to direct callers to the correct department or person.
• Handling enquiries and requests in line with our customers’ wishes.
• Conduct yourself with politeness, proficiency, personality, and professionalism at all times.

This role is a full-time, 40 hour contract covering flexible hours between 11am to 11pm, Monday to Sunday.

Please note before moving onto contracted hours, 3 months of training will be provided (9am to 5pm, Monday to Friday). Please DO NOT apply if you cannot commit to these training hours.

The salary for this role starts at £26,210 plus an additional £1,500 Out of Hours allowance.

What We Offer

• A competitive salary
• Additional holiday allowance after each year of service
• Extensive training programme with great career opportunities
• Social and wellbeing events
• Employee referral programme
• Free on-site parking
• Company pension

Closing date for applications is 4th January 2026.

Experience

• Previous experience in switchboard, telephone reception, customer service, hospitality or in the legal sector is preferred
• Experience of using Microsoft packages – Word, Outlook, Excel

Qualifications

• Educated to minimum of A-level or equivalent
• NVQ in Customer Service is an advantage

Strengths

• Be able to multi-task (expectation to be able to deal with more than one call at a time)
• Be confident in speaking and writing English

Competencies

• Communication
• INTEGRITY
• RELIABILITY
• ADAPTABILITY
• Empathy
• Initiative
• Efficiency

APPLY HERE